Privacy and Personal Data Protection

Company Information:

Solutions inLibro inc.
305-7236, Waverly
Montreal (Quebec) H2R 0C2

Last Updated: June 16, 2024

Collection of Personal Information

We collect personal information through the following means:

  • Emails: General communications
  • Online forms: To respond to user requests
  • Web analytics: Google Tag Manager, Matomo, and Facebook Pixel
  • Customer support: Redmine (https://camelot.inlibro.net)
  • Mailing list: Mailchimp
  • CRM: Pipedrive, collecting public data and exchanges
  • Video conferencing: Whereby.com
  • Document sharing: Nextcloud (https://partage2.inlibro.net)
  • Accounting: Quickbooks
  • Telephony: VOIP.ms, with possible call recordings
  • Web access logs: Storing IP addresses, timestamps, and pages viewed

Types of Personal Information Collected and Use

We collect the following categories of personal information:

  • Identification: Name, first name, email address, postal address, title, organization information
  • Technical: IP address, navigation data
  • Financial: Addresses, purchase order numbers, invoices

The purposes of this collection include:

  • Responding to contact requests
  • Analyzing traffic and improving our services
  • Managing customer interactions and sales
  • Managing accounts and billing
  • Informing you about updates, new features, and special offers

Access to Personal Information

Personal information may be accessed by:

  • Our customer service
  • Technical and marketing departments
  • Service providers: Google Tag Manager, Mailchimp, Pipedrive, Whereby, Quickbooks, VOIP.ms

Transfer of Personal Information

We transfer certain information to external experts, such as accountants and tax specialists, to fulfill our tax obligations. Additionally, invoices are transferred to DEXT for automated classification.

Security Measures

We implement the following measures to protect your personal information:

  • Physical: Secured premises
  • Technological: Firewalls, continuous monitoring of addresses connecting to our servers
  • Administrative: Information security policy

Rights of Concerned Individuals

According to the law, you have the right to:

  • Access your personal information
  • Correct or update your information
  • File a complaint through our governance policy process

To exercise these rights, contact our Data Protection Officer at: rprp@inlibro.com

Cookies and Similar Technologies

We use cookies to:

  • Track navigation on our site (Google Tag Manager, Matomo, Facebook Pixel)

Prevent or prohibit the creation or storage of cookies and web beacons

By accessing and using inLibro’s services without any notable action by the client, you are deemed to have consented to the use of cookies and the Policy regarding the use of Personal Information of inLibro users and site visitors. In your browser, you can disable the storage or archiving of cookies at any time. This will also affect invisible pixels.

To disable cookies on your mobile phone or tablet browser, consult your phone or tablet’s user guides or the website of the Internet browser you use on your phone or tablet.

If you decide to disable all browser features, inLibro guarantees that you will still have access to the information available on the website, but you may not be able to use some advanced features that require cookies or pixels.

Retention Period of Personal Information

Identification information is retained for a maximum of five years. Connection information is retained for 6 months. Service request information is retained for a maximum of five years.

Communication of Information

We do not disclose your personal information to third parties, except in the following circumstances:

  • With your prior consent
  • When required by law, regulations, or a government request
  • To third-party service providers acting on our behalf and bound by confidentiality agreements
  • In the event of a possible merger, acquisition, or sale of assets, where personal information may be transferred as a business asset

Server Location

  • Google Tag Manager: Google data centers (worldwide) Privacy Policy
  • Mailchimp and Quickbooks (Intuit): United States Privacy Policy
  • Pipedrive: European Union (EU) and United States Privacy Policy
  • Whereby.com: Norway and EU Privacy Policy
  • VOIP.ms: Quebec Privacy Policy
  • Nextcloud and Matomo: Quebec (self-hosted)
  • OVH and Globotech: Server locations depending on hosted services

Policy Updates

We regularly reassess our privacy policy to keep it up to date and adapt it to our practices and feedback received. Any changes will be published on our site and will take effect upon publication.

For any questions, concerns, or requests regarding this privacy policy, please contact our Data Protection Officer at: rprp@inlibro.com